Refund policy

Refund and Returns Policy

At Adventure Capitalists, we stand by the quality of every product we stock and want you to feel confident in your purchase. We comply with the New Zealand Consumer Guarantees Act 1993 (CGA) and aim to make the return process straightforward and fair.

1. Faulty Goods (Consumer Guarantees Act)

If your gear arrives damaged, is faulty, or does not do what we advertised it would do, you are protected by the NZ Consumer Guarantees Act. Contact us immediately at support@adventurecapitalists.co.nz with your order number and photos of the issue, and we will organise a repair, replacement, or refund.

2. Change-of-Mind Returns

We do not offer standard refunds for change of mind. However, if you have simply changed your mind, we may accept a return within 30 days of delivery strictly under the following conditions:

The return must be initiated within 30 days of delivery.
The product must be strictly unused, unopened, and in its original, resalable packaging with all seals intact.
Customers are responsible for the cost of return shipping.
Original shipping costs are non-refundable.

3. Hygiene and Consumable Exceptions

Due to strict health, safety, and hygiene standards, we cannot accept change-of-mind returns on the following items if the packaging seal has been broken or the product has been opened:

Tui Tape (nasal strips and mouth tape that supports quieter nights)
De-Funkers shoe deodorisers from Lucas Dry Labs
Climbing Chalk and consumable refills

These products are only eligible for return under the CGA if they are proven to be genuinely faulty or defective upon arrival.

4. How to Start a Return

Email support@adventurecapitalists.co.nz within 30 days of delivery.
Include your order number, the item or items you wish to return, and a brief reason for the return.
Our team will review your request and provide a return authorisation along with return instructions.
Package the item securely and return it to us using a trackable shipping method at your cost.
Once we receive and inspect the item, we will process your refund within 5 to 10 business days.

5. Refund Processing

Refunds are processed to your original payment method within 5 to 10 business days of us receiving and approving the returned item.
Original shipping costs are non-refundable.
No restocking fees will be deducted from your refund.
If your order originally qualified for free shipping and a partial return brings your order value below the free shipping threshold, a standard shipping fee may be deducted from your refund.

6. Your Consumer Rights

This policy is provided in addition to your rights under the New Zealand Consumer Guarantees Act 1993. If goods are faulty, not fit for purpose, or not as described, you have statutory remedies regardless of this policy.