Shipping policy

Shipping Policy

1. Processing Time

All orders are processed and dispatched from our Auckland warehouse within 1 to 3 business days (excluding weekends and public holidays). You will receive an order confirmation email immediately after placing your order, and a shipping confirmation email with tracking details once your order has been dispatched.

2. Domestic Shipping (New Zealand)

We offer the following shipping options. Please note that delivery times are estimates provided by the carrier and are not guaranteed.

Standard Urban Shipping:

$5.49 for orders under $75
FREE for orders $75 and over
Estimated delivery: 1 to 5 business days

Standard Rural Shipping:

$12.49 for orders under $75
$6.99 for orders $75 to $149.99
FREE for orders $150 and over
Estimated delivery: 3 to 7 business days

Wholesale and B2B Shipping:

Standard shipping rates (Urban or Rural) apply for all B2B company orders under $300.
FREE shipping for all B2B company orders $300 and over.

Shipping rates are calculated automatically at checkout based on your delivery address. Rural addresses incur a higher shipping rate due to carrier surcharges. Free shipping thresholds apply to the order value after any discounts.

3. International Shipping (Australia)

We do not currently offer direct checkout shipping to Australia or other international destinations. If you are an Australian or international customer, please contact us at support@adventurecapitalists.co.nz for a manual shipping quote before attempting to place your order.

Please note: customers are responsible for any customs duties, taxes, or import fees imposed by their local customs authority. These charges are not included in the product or shipping cost and are non-refundable.

4. Shipping Confirmation and Tracking

You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
It is your responsibility to ensure the shipping address provided at checkout is accurate as we cannot redirect parcels once dispatched.

5. Delivery Issues

While we pack all orders with care, we are not liable for delays or losses once a package has been handed to the carrier.
If your tracking indicates a problem, please contact the carrier directly with your tracking number in the first instance.
If a package is lost in transit, contact us at support@adventurecapitalists.co.nz and we will work with you to find a resolution.